Email
03 7018 1766
Cohort Staffing
- Werribee, Melbourne VIC
- Administrative Assistants (Administration & Office Support)
- Full time
**Immediate start for the right candidate.**
About Us
Cohort Staffing is a provider of professional staff to Felicity Holistic Care. Felicity Holistic Care partners with their clients, ensuring they can choose how they are supported according to their unique needs. At Felicity Holistic Care, “Happiness” is at the very heart of what they do and what they want all of their clients to experience in their lives. They also work with the Department of Families, Fairness and Housing (DFFH) to provide care and services for children and young people at risk.
About the Opportunity
As an administrative staff member in the healthcare rostering team, you will play a crucial role in maintaining a well-organised and smoothly functioning environment. Your responsibilities will require a combination of organisational skills, effective communication, and adaptability to ensure the team runs smoothly.
Your key responsibilities will include:
- Managing the email inbox, ensuring urgent emails are actioned promptly and all emails are actioned within 24-48 hours
- Providing administrative support to the Rostering Coordinators
- Tracking employee attendance, progress notes and process shift approvals
- Assisting with the development of Standard Operating Procedures
- Monitoring and managing staff availability management, including planned and unplanned leave for Support Workers
- Monitoring shift swaps and requests and support the relevant coordinator in following up and managing requests.
- Managing and resolving enquiries in a high-pressure environment, including escalation of issues
- Providing support with onboarding new staff.
To be successful in this role you will bring:
- Excellent written and verbal communication, including a calm, confident communication style (Essential)
- A sound understanding and knowledge of the Disability industry (Desirable)
- Excellent database and email management skills
- High attention to detail and complex problem solving abilities
- Strong administrative skills in a fast paced environment where you can prioritise competing priorities
- Sound time management skills
- A strong customer focused approach to all tasks
- The ability to work effectively within a team and autonomously as required
- Demonstrated ability in maintaining organisational compliance
- A tertiary qualification in Administration or equivalent, or relevant work experience.
If you feel you are a good fit with our values and are passionate about enhancing the quality of life of people who require care, then this could be the role for you.
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position (which includes an NDIS worker screening check clearance).
Employer questions
- Your application will include the following questions:
- Do you have a current NDIS Worker Screening Check?
- How many years’ experience do you have as a Rostering Administrator?
- Do you have customer service experience?
- What’s your expected annual base salary?
